RAI Laboratory LLC respects your privacy. This Policy sets out how we collect and use information you provide to us and the circumstances under which we may disclose it.


Our Website

  • Company: RAI Laboratory LLC
  • City: Palo Alto
  • State: California
  • Country: USA
  • URL: https://www.rail.com
  • Email:

Information Collection and Use

As a visitor to our website and/or a user of the RadioPort Manager, you should be aware that we collect and use information only as disclosed in this Policy.

Visitors to this website are free to browse the content of the site without registration. As a normal matter of the operation of our site, we collect web usage statistics that may include the domain name and/or the IP address from which you are accessing our site. This information is used to improve our web site and is never shared with other organizations or individuals for commercial purposes. Our web site is hosted by Liquid Web and as such, you should be aware of their Privacy Policy as it may also affect you as a visitor to our web site. Please visit their web site and review their policy. Also, as a courtesy to our visitors, our website may contain links to websites other than those under our control. We make no promises or guarantees regarding privacy policy or the use of visitor information on such linked sites. It is the visitor's responsibility to read and be aware of the implications of the privacy policies of each such linked site.

Users of the RAI Laboratory LLC store will be required to enter contact and financial information such as Name, Address, email, credit card number, and expiration date on our Order form so that we may process and fulfull the order. RAI Laboratory LLC may also share your personal information with its partners and suppliers in conjunction with fulfilling your order. If we or our partners or suppliers have difficulty in fulfilling the order, the information will be used to contact the user. When we receive and process certain types of sensitive user information such as financial information, the user is automatically redirected to a secure section of our web site. This is indicated by the presence of a "lock" icon in popular browsers such as Microsoft Internet Explorer and Mozilla FireFox.

Users of the RadioPort Manager who wish to receive updates to the software via the Internet will be required to select a user-ID and password. These, along with information about the user's installed RadioPorts and RadioPort Manager hardware and software, are transmitted to servers operated on behalf of RAI Laboratory LLC each time the user or the RadioPort Manager software initiates a check for available updates. We log this information and use it to improve the quality of our software support services.

Our staff members at RAI Laboratory LLC have been educated on the terms of this Policy and will make commercially reasonable efforts to safeguard your data. Even though we take such care, we cannot guarantee the security of your information on our system or servers or on those of our partners or suppliers.


Notification of Changes to this Policy

RAI Laboratory LLC may from time to time elect to update this Policy. When we do so, we will post the revised Policy here. The effective date of this Policy is 13-August-2006.


Conflict Resolution

As a user of the RAI Laboratory LLC store, you have online access to your information via the My RAIL Account tab on our website. If problems arise or if corrections are needed, please contact us by mail or email, using the information listed on our Contact page.